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Vision2 – Ajax Helpdesk
TheVisionWorld.com recently announced 2nd version of Vision Helpdesk, They claim Vision Helpdesk is designed with Ajax system and its 10 times faster then any other webbased helpdesk.
What is Vision 2.0 Helpdesk all about?
In a nutshell Vision 2.0 is about High Speed Performance, Security, Reliability, Scalability, Portability and User-Friendliness. Vision 2.0 reflects the state of the art in web based helpdesk solutions. It well derives benefits of latest Web2.0 technology and equip support staff with fast, secure and user-friendly interface. It is extensively designed with PHP Ajax that offers user-experience improvement, decreasing user delay, decrease in bandwidth usage, high speed results and loads of features listed below :
Vision Key Features
- Satellite Helpdesk | Multi-Domain Helpdesk
- Robost Mail Parser
- AJAX Based Rich User Interface
- Paid Support (Add Billing Notes | Create Invoice | Track Payment status much more)
- Plugin Based (Allows you to enable or disable various plugins)
- Multi-Language
- Easy Migration Tool (Allows you to migrate Helpdesk’s like Kayako Support Suite | eSupport | Cerberus | WHMCS etc)
- Inbuilt Antivirus Tool
- Auto Upgrades & Installation
- Google Apps | Google Hosted Emails (POP3 & IMAP SSL)
- Scrap Book & Private Messaging
- Submit / Reply Tickets Using Your Favorite Email Client
- Customized Tool Bar
- Service Level Agreements
- Report Generation
- Online Issue Tracking
- Custom Fields
- Ticket Escalation
- Login Integration
- 3rd Party Live Chat Integration (CCS | LivePerson | ProvideSupport)
- Configurable Client Portal
- Client side quick search facility
- Useful Tools : KnowledgeBase | Downloads | Predefined | News | Troubleshoot Advance Search | Alerts | Filters | Labels | Flags | Address Book | Calender
Article Source : http://www.thevisionworld.com