17 Dec 2009, 7:10pm
Cerberus Helpdesk Compare Helpdesk Free Helpdesk Softwares Helpdesk Articles Helpdesk Coupons Helpdesk Reviews Kayako Helpdesk Vision Helpdesk:
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    • Compare Helpdesk : Kayako Vs Vision Helpdesk Vs Cerberus

    In this comparison we review major helpdesk softtwares ( Kayako Support Suite, Vision Helpdesk, Cerberus) — we hope this comparison will allow you to choose best helpdesk software for your hosting business. The comparison is based on facts taken from respective helpdesk sites.

    Leading Helpdesk Comparison Chart

    Companies
    Kayako eSupport
    Vision Helpdesk
    Cerberus


    License Options & Pricing
    Online Demo Click Here Click Here Click Here
    Evaluation Version Available Available Available
    Monthly Leased License starts
    from    		 $29.95 $9.99 NA
    Owned License (Unlimited
    Staff and Unlimited Tickets)    		 $299.95 $199.99 $1500
    Hosted Solution $39.95 $19.99 $45.00
    Branding Removal for Owned
    License    		 $199.95 $99.00 Not Found
    Installation Cost $59.95 FREE Not Found
    Software Upgrade $59.95 FREE Not Found
    Optional Software Upgrades and
    Support    		 $49.95 per 6 mo $49.99 per year Free for Life
    Window Based Ticket Alert System $19.95 per machine Free Unlimited NA
    Latest Coupons 15% Discount 50% Discount NA

    Software Requirements
    Operating System
    Linux/FreeBSD/Solaris/

    Windows/Ubuntu
    Linux/FreeBSD/Solaris/

    Windows/Ubuntu
    Linux/FreeBSD/Solaris/

    Windows/Ubuntu
    Browser Supported IE / Firefox / Chrome/
    Konqueror /AOL, Flock, SeaMonkey, Minefield, Camino    		 IE / Firefox / Chrome/
    Konqueror /AOL, Flock, SeaMonkey, Minefield, Camino    		 IE / Firefox / Chrome/
    Konqueror /AOL, Flock, SeaMonkey, Minefield, Camino
    PHP Versions PHP 5.1.6 or later PHP 4.x or later PHP 5.2 or later
    PHP Modules XML support
    Mbstring support
    Mcrypt support
    IMAP support (optional)
    SSL support (optional)
    GD Library with free font type support
    LDAP support for php ( optional)
    Socket support for php
    MySQL support    		 XML support IMAP support (optional)
    SSL support (optional)
    GD Library with free font type support
    Socket support for php, ICONV, MySql Support     		Session,
    PCRE,
    IMAP,
    MailParse,
    mbstring,
    SimpleXML, GD
    MySql Version MySql 4.1 or later MySql 4.1 or later MySql 4.1 or later

    More Details    		 More
    Details    		 More Details

    General Overview
    Software Installation Easy Easy Easy
    Software Configuration Easy Easy Comparatively difficult
    User Interface Design Good Good Average
    Operational Navigation Easy to Use Easy to Use Complex

    Browsing & Loading Speed    		 Good Fast Good
    Software Security Good Good Good
    Bug Fixing Regular Regular Regular
    Support Quality Good Good Good
    Technical Support Options LiveChat & Support
    Tickets    		 LiveChat & Support
    Tickets    		 Support Tickets
    Forum Support Available Available Available
    Twitter Available Available Available
    Software Upgrade Manual Upgrades Automated Manual Upgrades

    Common Features
    • Mail Parsing
    • Ticket Management
    • Staff Management
    • Department Management
    • End User Management
    • Report Generation
    • SLA and Escalation
    • Self Help Tools (Knowledge base, Downloads, News, Troubleshoot, Calendar, Events etc)
    • Ticket Options (Flags, Labels, Priorities )
    • Custom Fields
    • 3rd Party Software Integration — All three software’s integrates with
      various third party billing, forum and other softwares.
    • Multi-Language client portal
    • Private Staff Messaging
    • Email Alerts and SMS Alerts

    Unique Features
    Anti-Spam Not Available Available Available
    Satellite Helpdesk ie. Support
    for Multiple Companies    		 Basic Advance Basic
    Billing Module Paid Module Available Free Module Available NA
    Live Chat Software Available at Additional
    Cost    		 NA NA
    Anti-Virus NA Available NA

    Summary

    • Feature wise all three software’s are good
    • Price wise Vision Helpdesk is economical, Kayako and Cerberus are costly.
    • Vision Helpdesk has unique feature — Satellite Helpdesk | Multi Domain /Company management with single interface.
    • Cerberus and Vision Helpdesk has unique feature — Anti Spam Utility
    • Vision Helpdesk has unique tool — Inbuilt Antivirus
    • Design wise Kayako and Vision look good over Cerberus.
    • Support wise this three companies provide fast updates and bug fixing.
    • Security wise all scripts are good and secured.
    • Basic helpdesk functionality is covered by all three helpdesk software’s

    Author : Chris Page

    http://www.nc-designs.co.uk ~ Affordable Web Hosting Solutions

     
      
     
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